Your modern MSP partner
Managed IT & Cybersecurity built for always-on teams
Digital Media Fix (DMF) delivers proactive IT support, 24/7 monitoring, cloud administration, and compliance-ready security so your business stays ahead of incidents.
- 15-minute urgent response SLA
- SOC 2 & HIPAA guidance baked in
- US-based engineers & NOC coverage
Live status: all systems operational
Proactive monitoring shows patch compliance, endpoint health, and security posture in one dashboard.
Trusted by distributed teams in finance, healthcare, professional services, and manufacturing. Our playbooks stay aligned with guidance from CISA, Microsoft Security, and Cisco Talos.
- 99.7% uptime monitoring
- Microsoft & Google certified
- ITIL-aligned workflows
- Documented playbooks
Core capabilities
Modern managed services with security at the core
Quick links: Open a ticket · Compare plans · Talk to an expert
Help Desk & Concierge
Friendly engineers resolve issues via email, portal, or phone with documented SLAs and escalation paths.
Endpoint Management
Continuous patching, zero-day response, device encryption, and remote remediation across Windows, macOS, and mobile.
Cybersecurity Operations
EDR, MDR, phishing defense, privileged access controls, simulated training, and policy enforcement aligned to CIS controls.
Cloud & SaaS Governance
M365 & Google administration, identity lifecycle automation, secure collaboration, and cost optimization.
Backup & Disaster Recovery
Hybrid cloud backups, immutable storage options, and tested recovery runbooks for endpoints and servers.
Network Reliability
Wi‑Fi design, firewall hardening, VPN/SD‑WAN management, and zero trust segmentation for remote workforces.
Why clients switch
From reactive firefighting to confident IT leadership
DMF blends process maturity with personable support. Every engagement launches with discovery, standardization, and proactive improvement plans.
- Documented onboarding in 30 days or less.
- Quarterly strategy reviews with actionable roadmaps.
- Compliance-ready reporting for auditors and leadership.
- Security-first culture with proactive phishing simulations.
Assess & Stabilize
Deep discovery of infrastructure, workloads, and policies. Immediate risk mitigation for critical gaps.
Optimize & Automate
Deploy playbooks, update configuration baselines, and automate onboarding, patching, and reporting.
Guide & Evolve
Roadmap future-state architectures, technology refresh cycles, and emerging security controls.
Predictable pricing
Flexible tiers that scale with your team
Essentials
Great for lean teams that need responsive support.
- Help desk (business hours)
- Endpoint AV + patch automation
- O365/Google administration
- Monthly security reporting
Pro
Comprehensive coverage with 24/7 monitoring and response.
- 24/7 monitoring & NOC response
- EDR + phishing defense suite
- Cloud & SaaS security governance
- Quarterly vCIO alignment
Elite
Tailored for compliance-heavy and multi-site organizations.
- 24/7 live help desk
- Compliance mapping (SOC 2, HIPAA, PCI)
- Incident response & tabletop exercises
- Scheduled onsite engineering days
Need pricing for projects or co-managed IT? Reach out for a custom scope.
Live threat feed
Signals from the DMF SOC
Support Portal
Submit or track tickets in seconds
Open a Ticket
Attachments are encrypted at rest. Priority helps us triage faster.
Check Ticket Status
Look up updates, notes, and status with your ticket ID.
Live Remote Assistance
Launch our secure remote support app so an engineer can connect. Share the session code when prompted.
Powered by AnyDesk. You remain in control—connections occur only after you approve the request.
FAQs
Answers to common questions
How fast can Digital Media Fix onboard my organization?
A standard onboarding with discovery, documentation, and agent deployment completes within 30 days. Expedited timelines are available for urgent transitions.
What security tooling does DMF include?
We bundle advanced EDR, DNS filtering, email security, vulnerability management, and dark web monitoring. We can also manage client-owned tooling.
Do you work with in-house IT teams?
Yes. Co-managed offerings provide escalation support, project assistance, and 24/7 monitoring while your internal team handles day-to-day tasks.
Can you help with compliance documentation?
Our team produces policy templates, audit-ready evidence, and risk assessments aligned to frameworks like SOC 2, HIPAA, and ISO 27001.
Contact
Ready to modernize your IT experience?
Email support@digitalmediafix.com or call 302 410 7474.
Headquarters: Wilmington, Delaware · Remote delivery across the United States.
Schedule a discovery call
Pick a time to review your environment, goals, and the right plan.
Book via email Use our calendaring linkPrefer to self-host? We can deliver playbooks and project-based engagements.
Security readiness
How resilient is your organization?
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Your security readiness score
Need resilient IT without hiring a full team?
Let DMF become your extension for operations, cybersecurity, and ongoing strategy.